Cleaning Policies, Terms & Conditions

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New Booking Policy:

To secure your first time booking, we require a $20 deposit for the first booking only. The deposit is not additional and on the day of services, the balance of the total is remaining. 

Refunds/Cancellations/Reschedules:

The new booking deposit will be refunded if cancellations are made with 3 business days written notice. Rescheduling needs to be made with 3 business days written notice. If we need to make adjustments as well, you will be refunded if you do not want to reschedule.

Inconsistent Site Conditions: 

If there are surprises day of such as home has a ton of garbage or we are asked to move away from the agreed upon work or otherwise not seen/discussed - an additional $50 charge will apply to that session. We will notify you before we start cleaning. 

Additional fees: Should the schedule become 1-2 weeks or more past the last clean. There will be an additional $75 charge until clean is back on the frequency of clean agreed upon. There are circumstances where we don’t charge an additional $75 fee and we’ll always reconfirm when this charge applies.

Satisfaction Policy: If unsatisfied after four trial sessions, we provide anywhere from 5%-20% off a future session. Some exceptions apply. Cases reviewed by Owner/Operations Manager. 

VIP/Member Services: Available on a minimum 12 month contractual term for Residential Services only. Reach out for more details.

Payment: We accept EMT and cheques. No credit cards at this time. If other payment methods are requested or if you need a payment plan, please let us know.